A THIRD PARTY HELPLINE.
Labor Line is a live- answer third party grievance line designed specifically for vulnerable workers in the supply chain. Our line is multi-lingual and supports workers worldwide on farms, in factories and in mines. We know the workers calling are at risk and so we go to great lengths to support them however we can. All of our operators are trained by a clinical team to also provide emotional support to callers.
Workers can reach us using SMS or via the phone
Labor Line is completely customized to your needs. Your protocol will ensure global consistency. Operators will follow your protocol to make sure you get the data you need.
We answer the calls, follow up and manage the data. You can follow all the action and manage investigations directly from your dashboard.
Multilingual live answer to cover your entire supply chain.
Use our standard live- dynamic reporting tools or customize the reports to meet your needs.
Uncovered a grievance, now what?
We work with partners to do on-the-ground investigations and dig deeper into any grievance claims.
Uncovering an issue is just the beginning of a long process of improvement and reconciliation. Labor Solutions client advisory can help. We'll work with you and your team on creating, implementing and monitoring a corrective action plan.